Challenge
Inconsistent Service Quality
Cleaning outcomes varied day-to-day, leaving lobbies, corridors and lift areas looking “hit and miss” and creating avoidable resident complaints.
High Pricing Without Value
The previous contractor’s pricing kept increasing, but service delivery stayed the same — with no uplift in quality, audits or accountability.
Lack of Professionalism Onsite
Operatives weren’t consistently professional on-site, lacked awareness of building etiquette, and didn’t always follow access, security or sign-in procedures.
No Sustainable Cleaning Practices
The operator wanted a cleaning partner aligned with their sustainability goals and resident wellbeing.
Poor Lift & Glass Presentation
Lift interiors, stainless steel, mirrors and glass doors were regularly left smeared, dull or marked — making the building feel lower quality than it actually is.
No Clear Cleaning Specification
The cleaning team had no consistent checklist or agreed scope, so standards were subjective and dependent on who showed up that day.
Poor Communication With Building Teams
Concierge / building managers were left chasing updates, with slow responses and no structured reporting.
Consistent Service Standards
We introduced a structured cleaning specification with daily/weekly task lists, ensuring the same standards are achieved on every visit — regardless of operative.
Better Value Through Performance-Led Delivery
We aligned the service to measurable outcomes, with routine quality checks, clear reporting, and accountable delivery — so cost reflects results, not promises.
Professional Onsite Conduct & Building Etiquette
All operatives were briefed on site-specific rules, resident-facing behaviour, and access/security protocols, creating a more professional and reliable onsite presence.
Sustainable Cleaning Approach
We implemented a more eco-conscious cleaning plan using responsible product choices and sensible usage controls, supporting sustainability goals without compromising hygiene or finish.
Lift, Glass & Detail-Focused Presentation
We introduced a “hotel finish” approach to lift interiors, mirrors, stainless steel and glass touchpoints — focusing on smear-free detailing and high visibility areas that shape resident perception.
Clear Scope, Clear Accountability
A site-specific checklist and cleaning schedule was agreed with management, removing grey areas and ensuring nothing is missed or assumed.
Direct Communication & Fast Issue Resolution
We assigned a named operations lead and introduced structured updates, so the building team had one point of contact, quicker responses, and clear visibility over actions taken.
Solution
Outcome
Following mobilisation, the overall presentation of the building improved noticeably. Our team introduced a consistent cleaning specification, proactive quality checks and clearer communication with onsite stakeholders — resulting in stronger day-to-day standards, improved resident experience and better value for the operator.
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Noticeable uplift in presentation standards across lobbies, corridors, lifts and amenity spaces.
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Reduced operating costs through more efficient, transparent pricing and scope alignment.
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Stronger resident satisfaction, with fewer complaints and improved first impressions.
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Enhanced onsite professionalism, with operatives representing the building consistently well.
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Sustainable cleaning practices now aligned with the operator’s ESG commitments.
What Our Clients Say
Trusted by workplaces that demand the highest standards.
Griffin Group
Holly and the team are amazing and it's been a pleasure to work with them! Spruse carry out the communal cleaning in two of our block of flats...
Heidi Porter
Spruse cleaning services are by far the best company I’ve used. The efficiency and professionalism is next to none. Couldn’t recommend them
Enough.
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